REFUND POLICY

Last Updated: October 2025

At The Rose Garden, every dress, appointment, and event is treated with care and attention to detail. Because many of our products and services are made-to-order, personalized, or reserved exclusively for your event date, all sales and deposits follow the policy below.

1. Boutique Purchases & Dress Orders

All sales are final on dresses, accessories, and custom orders.
Designer gowns are made-to-order or special-ordered specifically for each client; therefore, we cannot offer refunds, exchanges, or cancellations once an order has been placed.
Deposits made toward a dress order are non-refundable and non-transferable.
Once a dress has been altered or tailored, the item cannot be exchanged or returned under any circumstances.
In the rare case of a manufacturer defect, please contact us within 3 business days of pickup so we can review and resolve the concern directly with the designer.

2. Venue Reservations & Event Bookings

A $500 non-refundable deposit is required to secure your event date for the venue.
The damage deposit is refundable within 7–10 business days after your event, provided no damages or violations occur.
Remaining balances must be paid by the dates outlined in your invoice or contract.
Cancellations within 30 days of the scheduled event are non-refundable due to the preparation and coordination required.
If an event must be rescheduled due to unforeseen circumstances (weather, emergencies, etc.), we’ll do our best to accommodate a new date based on venue availability.

3. Appointment Deposits

Some private fittings or special consultation appointments may require a deposit to hold your time slot.
These deposits are non-refundable, but can be applied toward your purchase if made within 30 days of the appointment.

4. Refund Exceptions

We understand that life happens, and we always aim to work with clients on a case-by-case basis when possible.
Refunds may be considered only if:

The product received is significantly different from the agreed-upon order (verified by management).
A cancellation occurs due to circumstances outside of the client’s control, and prior notice is given before production or scheduling begins.
All exceptions are subject to management review and documentation.

5. Processing Time for Approved Refunds

If a refund is approved, please allow 7–14 business days for processing, depending on your bank or payment method.

6. Contact Us for Refund or Cancellation Requests

If you believe your order or booking qualifies for a refund under the terms above, please contact us directly with your full name, order number, and event date:

📍 The Rose Garden Boutique & Venue Porter, Texas

📞 (281) 577-7673

📩 sayyes@therosegardentx.com

7. Your Agreement

By making a purchase or booking through The Rose Garden, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.